Processing time
6-9 working days
AI email management / email automation for central mailbox
Setup automated email processes for maximum efficiency
Description
A centralized email workflow automates the capture, summarization, classification, and response to messages in corporate mailboxes. You save time, avoid manual errors, and ensure professional responses every time.
Add-ons
🧑💻 Custom templates
Additional charge: CHF 240
Development of an email template and response pattern tailored to your corporate design
Extra time: +1 day
Details
¹Everything included for CHF 149 per month: hosting, support, administration and regular backups.
You only decide on the location of the hosting according to your privacy requirements.
Data security & compliance with European data protection standards
For applications that have the highest data protection requirements or are legally obliged to process data exclusively in Switzerland.
🇪🇺 EU-Hosted AI integration (GDPR compliant)
Use of EU-hosted AI models (e.g. B. OpenAI or Azure) via GDPR-compliant API connectionData security & compliance with European data protection standards
🇨🇭 Swiss hosting (GDPR/FADP compliant)
Hosting and operation of the LLM server (AI) in SwitzerlandFor applications that have the highest data protection requirements or are legally obliged to process data exclusively in Switzerland.
Benefits
🇨🇭 Swiss quality
👩⚖️ GDPR compliant
💵 Transparent prices
🧑💻 Personal support
🚀 Fast delivery
What is included?
IMAP) for new news
Automatic summary of incoming emails
Categorization according to defined types (e.g. B||Request, Support)
Generation and stylistic testing of automatic response suggestions
Sending prepared answers from your inbox
Integrating your reference documents for the informed response
Intensive test phase with real email examples
Training for your team and comprehensive workflow documentation
Automatic summary of incoming emails
Categorization according to defined types (e.g. B||Request, Support)
Generation and stylistic testing of automatic response suggestions
Sending prepared answers from your inbox
Integrating your reference documents for the informed response
Intensive test phase with real email examples
Training for your team and comprehensive workflow documentation
Areas of application
Support requests
Info Mailbox
Contact forms
Appointment coordination
Applications
Complaints
sales
Lead editing
Requests the Secretary-General to submit to the Commission at its fifty-seventh session a report on the implementation of the recommendations contained in the report
Internal queries
Ticket systems
Training content
Project communication
Onboarding
Quality management
Info Mailbox
Contact forms
Appointment coordination
Applications
Complaints
sales
Lead editing
Requests the Secretary-General to submit to the Commission at its fifty-seventh session a report on the implementation of the recommendations contained in the report
Internal queries
Ticket systems
Training content
Project communication
Onboarding
Quality management
Our creation process
Needs analysis and mailbox‑audit
Secure connection of your email‑account for IMAP/SMTP
Implementation of the automated text‑pipeline (summarizing, classification)
Incorporating your company documents for content enrichment
Definition of automatic categories and prioritization rules
Testing with real email data and customization according to feedback
Team training on the use, escalation and handling of proposals
Go‑Live‑Accompaniment with functional tests and fallback options
Secure connection of your email‑account for IMAP/SMTP
Implementation of the automated text‑pipeline (summarizing, classification)
Incorporating your company documents for content enrichment
Definition of automatic categories and prioritization rules
Testing with real email data and customization according to feedback
Team training on the use, escalation and handling of proposals
Go‑Live‑Accompaniment with functional tests and fallback options
This is what you get
A functional automated email‑workflow
Summaries and classifications of the emails‑
Suggested answers with a uniform tonality
System for priority sorted mailbox management
Integrating your documents for response generation
Hosting and support, administration, regular backups
Summaries and classifications of the emails‑
Suggested answers with a uniform tonality
System for priority sorted mailbox management
Integrating your documents for response generation
Hosting and support, administration, regular backups
Frequently Asked Questions
What exactly does AI email management include?
The service encompasses the complete design, creation, and delivery of an automated email workflow. This includes classification, summarization, response generation, as well as all logical connections and test runs. Hosting and ongoing operation are optional.
Which companies are eligible for this service?
The workflow is ideal for small to medium-sized businesses that want to manage a central email inbox more efficiently – for example, for information requests, support, applications, or sales.
Can the workflow be adapted to our processes?
Yes. The logic, categorization, response patterns, and connection to existing systems (e.g., CRM or ticket system) can be customized.
Which email addresses can be integrated?
All common email services with IMAP/SMTP access can be integrated – e.g., Microsoft 365, Gmail, IONOS, Hostpoint, or your own mail server.
Can the workflow also be used internally?
Yes. Many companies use it for internal inquiries, onboarding processes, project communication, or automated escalations within the team.
How are misclassifications or uncertainties handled?
Responses can be marked for manual approval if necessary, or automatically classified as "unknown" and forwarded. Escalation rules can be defined.
Do you need any prior technical knowledge to use it?
No. After setup, the workflow is fully automated. You will receive documented instructions for monitoring and simple adjustments. Training is available upon request.
What happens if our requirements change later?
The workflow is modular and can be expanded or adapted at any time – e.g., new categories, other languages, or changed response logic.
Why is hosting a separate add-on?
Some companies prefer to run the workflow on their own infrastructure or existing servers. Therefore, we only provide the setup, code, and configuration by default. Whether you want to host it yourself or use our infrastructure is up to you.
How long does the implementation take?
Depending on the complexity of the workflow, approximately 6–9 business days from project start. Add-ons such as hosting, GDPR adjustments, or multilingual extensions may take an additional 1–5 days.
AI email management & automation for your central mailbox
