Service:

Customer opinion analysis with AI / customer feedback sentiment AI

Short description:

Processing time:

6-9 working days

Price:

CHF 149 / month¹

Description:

Customer feedback analysis automatically evaluates customer feedback and identifies their sentiment. Cutting-edge AI technologies transform unstructured text (e.g., surveys, reviews, emails) into clear insights.

What is included:

• Automatic sentiment detection (positive, neutral, negative) for each feedback
• Topic analysis to identify frequently mentioned concerns and trends
• Multi-channel evaluation (surveys, online reviews, social media, support tickets, etc.)
• Clear presentation of results in a dashboard and report
• Individual adaptation of AI to your industry and technical language
• Regular updates or, if requested, real-time analysis of incoming feedback
• Option to export analysis results (CSV/Excel) for further use

Creation process:

• We define your goals and requirements together in a kickoff
• We analyze your existing feedback data sources and prepare the data
• We configure and train an AI model for sentiment analysis tailored to your use case
• We automate processing: Customer feedback is continuously collected and analyzed
• We test the solution thoroughly with real data and iteratively optimize the AI results
• We implement the solution and provide you with a user-friendly dashboard
• We conduct a final presentation and instruct your team on how to use the new solution

This is what you get:

• Tailor-made, ready-to-use AI solution for sentiment analysis of your customer feedback
• Detailed results report with insights into customer satisfaction and key topics
• Access to an intuitive dashboard for visualization and further analysis of the results
• An AI model tailored to your data and industry for precise evaluations
• A briefing for your team so you can make the most of the results
• Documentation with instructions on how to use and maintain the solution

Add-ons:

🧑‍💻 System integration

Extra charge: CHF 960
Connecting analysis results to your existing systems (CRM, BI tools, etc.) for seamless workflows
Extra time: +5 days

📊 Live dashboard & visualization

Extra charge: CHF 960
Setting up a real-time dashboard with interactive visualizations of sentiment results
Extra time: +3 days

🤖 Customized AI modeling

Extra charge: CHF 960
Additional customization or training of the AI model with your data for even more precise, industry-specific results
Extra time: +7 days

Other/Hosting:

🌎 World-Hosted & US AI-Integration

Maximum performance and state-of-the-art AI without special data protection requirements
Your system is hosted where you want most access to occur

🇪🇺 EU-Hosted AI Integration (GDPR compliant)

Use of EU-hosted AI models (e.g. B. OpenAI or Azure) via GDPR-compliant API connection
Data security & compliance with European data protection standards

🇨🇭 Swiss hosting (GDPR/FADP compliant)

Hosting and operation of the LLM server (AI) in Switzerland
For applications that have the highest data protection requirements or are legally obliged to process data exclusively in Switzerland.

FAQ:

What exactly is customer opinion/sentiment analysis and why do I need it?

With sentiment analysis, an AI automatically evaluates customer comments or feedback to determine their sentiment—positive, neutral, or negative. This is important for efficiently understanding how your customers perceive your company and your products. Instead of manually reading each piece of feedback, the AI quickly provides you with an overview of sentiment trends and allows you to respond specifically to problems or praise.

Which feedback sources can be analyzed?

Our solution can process feedback from many sources. For example, we analyze open-ended text responses from surveys, product reviews, emails and chat histories from customer service, and social media comments. Upon request, we can combine all of these sources to provide you with a comprehensive picture of the customer's overall perspective.

How reliable are the AI results?

Using state-of-the-art natural language processing algorithms, AI delivers highly reliable results. It is trained with industry-specific data, if necessary, to understand your customers' terminology. Of course, no automated analysis is 100% perfect, but customer opinion analysis with AI typically achieves high accuracy and consistent evaluations – without the fatigue or subjective bias that can occur with manual analysis.

Do we need our own IT know-how or special infrastructure?

No, you don't need to be an AI expert or purchase additional hardware. We handle the entire technical implementation for you. You receive a turnkey solution and access to the results (e.g., via a web dashboard). We train your team so you can understand and use the insights without much effort.

Can the solution be integrated into our existing systems?

Yes, we can integrate sentiment analysis into your existing systems upon request. We can connect your CRM, business intelligence tool, or ticketing system via interfaces (APIs) or customized plugins. This allows the insights gained to flow seamlessly into your existing workflows. We offer this integration as part of the project or as an optional add-on.