Processing time
5-8 working days
AI-powered social media engagement tracking & response automation
Interactions on your social media channels in real time
Description
Automation tailored to your business that monitors likes, comments, mentions, and messages on your channels. Thanks to AI analysis, the system recognizes the importance and sentiment of incoming posts and can respond with predefined, AI-generated replies as needed.
Add-ons
🌎 Multilingual support
Additional charge: CHF 480
Support for additional languages for analysis and automatic responses (your social media communication is managed bilingually or multilingual)
Extra time: +3 days
🧑💻 Integration of additional platforms
Additional charge: CHF 480
Integration of additional social media platforms (beyond standard channels, e.g. LinkedIn, YouTube) into the automation workflow
Extra time: +3 days
📝 Professional content creation
Additional charge: CHF 960
Creation of customized response texts and social media post templates by our copywriting experts to perfectly capture the tone of your brand
Extra time: +5 days
🤖 AI model fine-tuning
Additional charge: CHF 960
Training and fine-tuning AI on your company's own data (e.g., frequently asked questions, company knowledge) to ensure even more precise answers in your brand style
Extra time: +5 days
Details
¹Everything included for CHF 149 per month: hosting, support, administration and regular backups.
You only decide on the location of the hosting according to your privacy requirements.
Your system is hosted where you want most access to occur
Data security & compliance with European data protection standards
For applications that have the highest data protection requirements or are legally obliged to process data exclusively in Switzerland.
🌎 World-Hosted & US AI integration
Maximum performance and state-of-the-art AI without special data protection requirementsYour system is hosted where you want most access to occur
🇪🇺 EU-Hosted AI integration (GDPR compliant)
Use of EU-hosted AI models (e.g. B. OpenAI or Azure) via GDPR-compliant API connectionData security & compliance with European data protection standards
🇨🇭 Swiss hosting (GDPR/FADP compliant)
Hosting and operation of the LLM server (AI) in SwitzerlandFor applications that have the highest data protection requirements or are legally obliged to process data exclusively in Switzerland.
Benefits
🇨🇭 Swiss quality
👩⚖️ GDPR compliant
💵 Transparent prices
🧑💻 Personal support
🚀 Fast delivery
What is included?
Critical comments or important customer inquiries)
AI-assisted sentiment analysis to detect moods (positive/neutral/negative) and prioritize urgent responses
Automated instant responses to frequent interactions (e.g.||thank you messages, simple FAQs) according to jointly defined rules
Customizable response logic and triggers according to your specifications (fully individually configured)
Integration into your existing system landscape (e.g.||CRM or support tools) for seamless information flow
Overview dashboard for tracking key engagement metrics and all automated activities in real time
Scalable and extensible architecture that grows with your needs
AI-assisted sentiment analysis to detect moods (positive/neutral/negative) and prioritize urgent responses
Automated instant responses to frequent interactions (e.g.||thank you messages, simple FAQs) according to jointly defined rules
Customizable response logic and triggers according to your specifications (fully individually configured)
Integration into your existing system landscape (e.g.||CRM or support tools) for seamless information flow
Overview dashboard for tracking key engagement metrics and all automated activities in real time
Scalable and extensible architecture that grows with your needs
Areas of application
Customer service & support via social media
Community management and brand loyalty
Rapid response to viral trends
Crisis management in negative comments
Track product feedback & online reviews
Lead generation through prompt interaction
Time savings in social media management
Community management and brand loyalty
Rapid response to viral trends
Crisis management in negative comments
Track product feedback & online reviews
Lead generation through prompt interaction
Time savings in social media management
Our creation process
Initial consultation on requirements analysis and goal definition (we listen carefully to what you need)
Designing a customized automation workflow for your social media channels and defining the response strategy
Setting up all necessary interfaces and tools (linking your social media profiles, integrating AI modules for analysis and response generation)
Development and configuration of automation rules as well as AI-supported features (e.g., detecting a negative comment and triggering a friendly immediate response)
Test run of the solution in a secure environment including quality control (troubleshooting, fine-tuning of triggers and responses)
Joint review of test results and obtaining your feedback for fine-tuning
Training your team in using the system and handing over all documentation
Go-live automation and close monitoring in the initial phase to ensure smooth operation
Designing a customized automation workflow for your social media channels and defining the response strategy
Setting up all necessary interfaces and tools (linking your social media profiles, integrating AI modules for analysis and response generation)
Development and configuration of automation rules as well as AI-supported features (e.g., detecting a negative comment and triggering a friendly immediate response)
Test run of the solution in a secure environment including quality control (troubleshooting, fine-tuning of triggers and responses)
Joint review of test results and obtaining your feedback for fine-tuning
Training your team in using the system and handing over all documentation
Go-live automation and close monitoring in the initial phase to ensure smooth operation
This is what you get
Automation workflow for social media engagement tracking
Individually configured rules and answer templates
Documentation on the setup, configuration and operation of the solution
An initial report with analysis of your social media activities
Individually configured rules and answer templates
Documentation on the setup, configuration and operation of the solution
An initial report with analysis of your social media activities
Frequently Asked Questions
Which social media platforms are suitable for engagement tracking ?
We can connect to all common platforms – you decide where you want to use engagement tracking. Whether it's Facebook, Instagram, Twitter, LinkedIn, or other networks: our automation can be flexibly adapted to the channels you use.
Can the system automatically respond to comments or messages?
Yes. The system can automatically respond to predefined triggers—for example, with a thank you for praise or an initial response to frequently asked questions. Together, we'll determine when an automated response should occur and when it's preferable to notify your team. This way, all responses remain in your preferred tone, and human intervention continues for sensitive topics.
Is the solution also suitable for small businesses (SMEs)?
Absolutely. This offering is specifically aimed at SMEs. It's cost-effective and doesn't require an extensive IT infrastructure. We handle the entire technical implementation. You receive a turnkey solution that allows you to have a 24/7 social media presence like a large company – without any significant additional effort for your team.
How complex is the setup and integration?
It's very straightforward for you – we take care of the setup. After a kick-off meeting where we discuss your requirements, we set up all the necessary connections to your social media accounts. Implementation and testing typically take about 10–15 business days. We then seamlessly integrate the engagement tracking solution into your processes. You don't have to learn any additional systems; we adapt to your existing processes.
Is the content for the answers provided by us or created by you?
By default, we use the content you request or provide (e.g., tone guidelines, preferred response wording). If you don't have your own templates, we'll initially provide generic responses. However, upon request, we offer an add-on for professional content creation—this allows us to develop all response texts and posts for you in your brand style.
How is data protection (e.g. GDPR) taken into account?
Data protection is our top priority. We only store the data absolutely necessary for automation and comply with applicable data protection guidelines (including GDPR). Upon request, the engagement tracking solution can run entirely on your infrastructure, eliminating the need for external servers. We also advise you on the necessary settings to ensure all automated actions comply with data protection regulations.
Can the automation be expanded or adapted later?
Yes, our solution is designed to be future-proof. If you want to connect additional social media platforms or implement new business requirements later, we can expand or adapt the workflow accordingly. Even after the project is completed, we are available for updates or extensions to ensure your automation continues to grow with your needs.
AI-powered social media engagement tracking
